FAQs

1. What makes OLERTE candles special?
Our candles are crafted with the highest quality materials to create a unique sensory experience. Each fragrance is carefully selected to evoke emotion, and our specially designed wax blend ensures a long-lasting, even burn. Our containers are designed not only for style but also for optimal scent diffusion, enhancing the atmosphere of your home.

2. Are your candles made from natural ingredients?
Yes, at OLERTE, we are committed to using safe, health-conscious ingredients. Our wax blend is made from premium, eco-friendly materials that ensure a clean burn, free from harmful chemicals.

3. How long do your candles burn?
The burn time varies depending on the size of the candle, but generally, our candles burn for 40-50 hours. We design our products to last, giving you long-lasting enjoyment from every fragrance.

4. How should I care for my OLERTE candle?
To get the most out of your candle, trim the wick to 1/4 inch before each use to prevent excess smoke and to help the candle burn evenly. Always allow the wax to melt across the entire surface during the first burn to prevent tunneling.

5. Can I return or exchange my OLERTE products?
We want you to love every product you purchase from us! If you are not fully satisfied, please reach out to our customer service team within 30 days of purchase. We’ll help you with returns or exchanges in line with our return policy.

6. How can I contact OLERTE?
We’d love to hear from you! You can reach us through our contact page or send us an email at olerte.official@gmail.com We aim to respond to all inquiries as quickly as possible.

7. Do you offer gift options?
Yes! Our candles make the perfect gift for any occasion. We offer gift wrapping and personalized messages to make your present extra special. Check out our gift options during checkout.

8. Where can I purchase OLERTE products?
You can shop our full range of products directly on our website. We ship internationally to bring OLERTE to homes around the world.